Shipping policy

Welcome to Faldona. We are committed to providing a smooth and reliable shipping experience worldwide.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Estimated Delivery Time

We proudly offer international shipping. Delivery times typically range between:

  • 10–15 business days (standard shipping)
  • Delivery times may vary depending on destination, customs clearance, and demand.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.

Shipping Delays

Due to high demand, logistics, or customs, occasional delays may occur. We appreciate your patience and understanding.

Shipping Fees

Shipping costs are calculated at checkout. From time to time, free shipping promotions may be available.

Refund & Return Policy – Faldona

At Faldona, customer satisfaction is our priority.

Return Eligibility

You may request a return within 7 days after receiving your order.

Conditions for Returns

  • Items must be unused, unworn, and in original packaging
  • Proof of purchase is required

Refund Process

After receiving and inspecting your return, we will notify you of approval.
If approved, refunds are issued within 5–10 business days to your original payment method.

Non-Returnable Items

  • Final sale items
  • Personal and hygiene-related products (e.g., underwear) 

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Order Cancellation Policy – Faldona

Orders can be canceled within 12 hours after purchase.
After this period, orders may already be processed and cannot be modified or canceled.

Privacy Policy – Faldona

Your privacy matters to us.

We collect personal information only to:

  • Process your orders
  • Improve your shopping experience
  • Communicate updates and offers

We do not sell, rent, or share your personal data with third parties.

Terms of Service – Faldona

By using www.faldona.com, you agree to our policies, including shipping, returns, and privacy terms.

Faldona reserves the right to update or modify these terms at any time without prior notice.

Contact Faldona

For any questions or support:

📧 Email: contact@faldona.com
🌐 Website: www.faldona.com